Grievance Procedures
Workplace grievances can be complex, but you should never have to navigate them alone
Our HR consultants guide you through every stage of the grievance process, ensuring issues are handled with clarity, consistency, and care. From informal concerns to formal complaints, we help you respond appropriately, protect employee well-being, and maintain full legal compliance. With practical advice and tailored documentation, we make sure your grievance procedures are fair, defensible, and aligned with your company culture.
Our HR consultants guide you through every stage of the grievance process, ensuring issues are handled with clarity, consistency, and care. From informal concerns to formal complaints, we help you respond appropriately, protect employee well-being, and maintain full legal compliance. With practical advice and tailored documentation, we make sure your grievance procedures are fair, defensible, and aligned with your company culture.
Book an HR Consultation
Your data will be processed inline with our privacy policy. We respect your right to privacy and continuously strive to ensure that all data that we collect and store is done so securely and is properly protected.
Why Altum HR
UNCLEAR PROCESSES CREATE UNCERTAIN OUTCOMES
At Altum HR, we know that effective grievance management depends on transparent processes and confident people. We go beyond templates and tick-box policies to deliver solutions that are practical, compliant, and tailored to your business.
Every grievance case is different, and every decision matters. Our HR consultants help you handle complaints, investigations, and sensitive conversations with fairness and confidence, protecting both your people and your business. We don’t just resolve issues; we identify patterns and prevent future problems. The result? Stronger communication, greater trust, and a culture built on transparency, not tension.
Turning Grievances Into Opportunities for a Stronger Workplace
With Altum HR, grievance management strengthens your culture instead of straining it. We don’t just resolve complaints, we help prevent them. By addressing root causes, improving communication, and embedding fair procedures, we create workplaces where issues are handled early and constructively. Whether it’s managing complex employee relations or refining your grievance policy, our HR consultants give you the clarity and confidence to handle every situation the right way.
Grievance Procedures FAQs
What should my grievance procedure include?
Your grievance procedure should clearly state who employees must contact, how to raise a grievance, time limits for each stage, the right to appeal, and how to handle disputes involving line managers or overlapping disciplinary matters.
Do I have to raise a grievance before going to an employment tribunal?
No. You’re not legally required to raise a grievance first. But tribunals may reduce compensation if you unreasonably skip the grievance process.
How soon must I hold a grievance meeting after a complaint is raised?
A grievance meeting should be held without unreasonable delay, ideally within 5 working days of receiving the complaint.
Do I need a written grievance procedure?
Yes. UK law requires employers to provide a written grievance procedure, typically in the employment contract or staff handbook. It must outline how grievances are raised and handled.
Can an ex-employee raise a grievance?
Yes, although it’s less common. You’re not legally obliged to investigate, but it may be wise to review the issue—especially if it could lead to a tribunal claim.